Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.
⭐Place your request for a return or a refund within 30 days of the date of delivery or the latest estimated date of arrival. We have no obligation to consider requests placed outside of these timeframes.
1. I changed my mind - You can cancel an order within 8 hours of the time you placed it before it has been shipped(Same Day Cancellation).
2. This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.
3. It never arrived - If you don’t receive an item you ordered, you are eligible for a refund.
4. Return and refund requests should be placed from the order website - locate the order in your order history and click Customer Support.
Please notice that the returned goods must be within 30 days. Please keep the original item's box within the validity period. It will make the return process more efficient.
Please contact our customer service before you considering returning the product, advise us your issue about the item and our customer service will try their best to help you solve it soon, and get our mailing fee to reduce the shipping costs
Any issue please contact us via firstname.lastname@example.org